Twisters Sister Barkery Terms of Service

Twister Sisters Barkery Terms of Service

Effective Date: November 6, 2025

Welcome to Twister Sisters Barkery! By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

🐾 1. About Us

Twister Sisters Barkery is a small, family-owned business based in Edmond, Oklahoma, proudly making handmade, small-batch dog treats with simple, wholesome ingredients.
Our products are intended for canine consumption only.

🛍️ 2. Orders & Payments

All orders placed through our website are subject to product availability and acceptance.
We accept secure online payments through trusted third-party providers (e.g., Stripe, PayPal, or Squarespace Payments).

Once payment is processed, your order enters production or fulfillment. Please double-check your shipping or delivery details before submitting your order, we’re not responsible for orders shipped to incorrect addresses provided by the customer.

🦴 3. Product Information

We take care to accurately describe and represent all of our products.
Because our treats are handmade and small-batch, slight variations in size, shape, or color are normal and part of their charm.
All treats are intended for dog consumption only and should be fed under owner supervision.

📦 4. Shipping, Local Delivery & Pick-Up

We offer shipping, local delivery, and pickup options within designated areas.
Shipping times may vary depending on your location, carrier, or season.
Once an order leaves our care, we are not responsible for delays, damages, or lost packages caused by shipping carriers.

For local delivery/pickup, please follow the instructions provided during checkout to ensure a smooth handoff.

🐶 5. Returns & Refunds

Because our products are consumable goods, all sales are final once they leave our care.
We cannot accept returns of opened or sealed treat bags for safety reasons.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we’ll gladly replace, refund, or credit your purchase as appropriate.

Please review our full Return & Refund Policy for complete details.

🔐 6. Privacy & Data

Your privacy matters to us. Any personal information you provide (such as your name, email, address, or payment details) is handled in accordance with our Privacy Policy.

We use your information only to process orders, communicate with you, and improve our website.

⚖️ 7. Limitation of Liability

Twister Sisters Barkery is not liable for any damages, losses, or injuries resulting from misuse of our products.
Our treats are designed for healthy dogs and should not replace a balanced diet or veterinary care.
Always supervise your pet while enjoying our treats and discontinue use if any sensitivity occurs.

💬 8. Changes to Terms

We may update these Terms of Service at any time. Updates will be posted on this page with an updated effective date.
By continuing to use our site after changes are posted, you agree to the updated terms.

💌 9. Contact Us

If you have any questions about these Terms or need help with an order, please reach out:

📧 twistersistersbarkery@gmail.com
🐾 Twister Sisters Barkery, LLC
P.O. Box 31031, Edmond, OK

🐾 Thank you for shopping small, supporting local, and treating your pup to something special — made right here in Oklahoma with love. 🐾